“I think we all have empathy. We may not have enough courage to display it.”-Maya Angelou
A wonderful reader asked a brilliant question, “How do I provide great service?”
Short answer: By acknowledging others feelings with empathy.
It is in our attitudes that we find and demonstrate compassion for others. In order to provide great service one needs to find the courage to display this compassion. I can’t tell you how many times it has been such a relief to just have someone acknowledge my feelings. It helps make the reality easier to handle. No advice, psychoanalysis, pity, defense, questions, philosophy or denial needed. These just add to the other person’s frustrations. Also, acknowledging another’s feelings without logical explanations truly does help; I’ve found that the harder I explain then the harder they protest. Further, I try to listen with all my attention. This helps me to give comfort and frees the other person to deal with their problems and cope with their inner self.
Overall, listening and giving an empathic response–less judgment–will provide great service and tightens the bond in any relationship.
Thank you for reading.